FAQ

What does Gentle Jam mean?

The term Gentle Jam was formed by blending of two words „gentleman“ and „jam“ which means that everything you find here is as gentlemanlike, magnificent and unique as anything! Each kind of jam or chutney is combined  with the most delicious alcohol to grant you the original gastronmic experience personally. And what is more, the products are made from the natural ingredients of the highest quality without any artificial additives. I would like to reveal you something else. Every product has gone through our hands so we can boast the label HANDMADE by right.

What do the gift-wrapped packages look like?

We have three types of packaging: hand-made wooden boxes, cardboard boxes and paper bags. There are stalk fibres inside all packages and in the wooden box there is even a special card where you can add your name.

What shall I do when I want to order some products?

It is quite simple to order jams or chutney. Suffice it to click on the chosen product on the main page and to put them into the shopping basket.

In the basket you can remove some items or increase the number of pieces. If it is  all according to your wish, click on „Continue“ and you get to another part of the basket where you fill in the invoice data. In the case you wish the ordered products to be delivered to a different address, fill in the data for delivery service. Then you choose the way of payment and the way of transport.

Check the whole order properly and press „Complete the order“.

The receipt order will be confirmed by email.

You will get the email about the acceptance of the payment or the parcel dispatching (if the cash on delivery was chosen).

You will be informed alike about the possibility to pick up your parcel in the delivery point.

What forms of delivery do you have?

You can use the Slovak Post Service or a courier service. It depends entirely on you, if you will be waiting in the cosiness of your home or office until the courier ring or if you will pick up your goody by yourself. The price of delivery depends on the weight of the parcel.

How can I pay for the products?

Knowing that everyone prefers a different way of payment, we offer the payment by card or the cash on delivery.

When will the parcel be delivered?

The order is made ready immediately we accept the payment. We usually dispatch the orders to two working days but in the case when the orders are amassed (for example before Christmas), the dispatch can last up to 5 working days. Thank you forward for your patience. The fastest way is the combination of the cash on delivery and the courier service.

How much is the transport?

The prices of the transport in the Slovak Republic:

Slovak Post Service … 2 €

Courier service …  3 €

If the value of the order is more than 50 €, the transport in Slovakia is free.

The prices of the transport in Great Britain:

Slovak Post Service … 10 €

Courier service …  13 €

And what about the payment? How much is the additional charge?

You have to pay the additional charge only in the case of the cash on delivery which comprises 2 € . The payment by card is free of charge.

Where can I send the products?

The products can be dispatched besides Slovakia to the Czech republic and Great Britain. It is possible to pay cash on delivery. If you live in any other country and you would like to taste our products, write to us on info@gentlejam.sk, we try to meet your requirements with pleasure.

Do you offer any wholesale discounts?

Yes, of course. Appeal to us without delay on info@gentlejam.sk.  I think we definitely come to agreement.

GentleJam

Gift-wrapped packages

Gift-wrapped packages - It is necessary for the original products to be presented in a special packaging. We have luxurious wooden boxes to offer to you. There are natural stalk fibres inside the box and there is a special card where you can add your name.

GentleJam

Gift-wrapped packages

Gift-wrapped packages - It is necessary for the original products to be presented in a special packaging. We have luxurious wooden boxes to offer to you. There are natural stalk fibres inside the box and there is a special card where you can add your name.